Refund Policy

Refund Policy

All clients receive a unique proposal and contract based upon the specific needs they have for their project. Each project has a detailed service agreement that must be signed by the client before work starts, which specifies details regarding refunds, cancellations and project pricing. Please refer to your contract for specific details.

Requests for the final portion of payment due on all projects are not made until the project receives final, written approval from the client, or at 30 days after a project has been completed. Final payment is due within 15 business days once the invoice is received.

General Refund Policy Guidelines

The deposit payment specified in your contract is non-refundable. Requests for refunds, after the deposit payment’s associated Milestone Tasks have been achieved, must be presented to Remy Francis Web Development in writing. Refund requests must be made prior to Remy Francis Web Development receiving written or verbal authorization or approval of acceptance of services performed. In the event that the deposit amount does not fully cover the development time spent on the project, and other expenses related to development of the project, than additional payment will be due. Please refer to the specific details found in your project proposal and agreement

All refund requests must be received in writing. Email is acceptable. Phone requests will not constitute acceptance of any refund request.

Non-refundable Services:

The following payments are not refundable.

  • Payments made for Milestone Achievements
  • Payments made for Website Maintenance
  • Payments made for Application (software) Development

How Refunds Are Processed

Cash or Cheque payments will be refunded by Cash or Check only.

Cancellation Policy

All clients receive a unique proposal and contract based upon the specific needs they have for their project. Each project has a detailed service agreement that must be signed by the client before work starts, which specifies details regarding refunds, cancellations and project pricing. Please refer to your contract for specific details.

Either party may terminate the agreement upon giving written notice to the other as indicated in their specific agreement. Upon termination of the agreement by the Client or by Remy Francis Web Development for cause, Remy Francis Web Development may retain any initial payment and the Client shall pay Remy Francis Web Development for all hours expended on the Project, up to the date of termination, at Remy Francis Web Development’s standard rates together with all other amounts due hereunder. Any initial payment that has been received shall be credited against any such amounts due. All indemnities shall continue even after any such termination.